TalkLogic
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Voice agent

Start with the calls your team misses.

Start with one recurring request. Setup and testing are the first phase of an ongoing voice plan; your quote confirms the monthly fee, usage and setup before customer use.

Define your project

Calls that arrive while your team is serving other customers

Your team has to choose between the person in front of them and the caller waiting on the line.

Opening hours, service prices, directions and appointment requests take time even when the answer is familiar. These are useful places to start when deciding which calls an agent could handle.

We review the calls you miss during busy periods and after closing, then choose a specific task to try first.

Common questions and booking requests.

You decide which information the agent can use and which decisions stay with your team.

  • Conversation in the caller’s own words

    Your customers can describe what they need without memorizing a menu. We test the conversation with interruptions, names and background noise in the languages you need.

  • Your business information

    Hours, prices you want shared, which specialist to ask for and where to park. You approve the information, including what to say when an answer is missing.

  • Bookings in your calendar

    We check whether your booking system supports the connection. If booking is included, the agent should confirm a time only after the calendar records it successfully.

  • Coverage during busy periods

    The right capacity depends on how many calls arrive together. We agree that limit and what callers hear if it is reached.

Explore the chat agent

Calls your team should take

A complaint, an exception to your policy or a request for a person needs a route to your team. The agent is not an emergency service; emergency instructions are agreed separately.

  • Context for the person taking over

    The caller’s request, contact details and actions already attempted help your team continue the conversation. We check what the selected connection can deliver.

  • A plan for unanswered transfers

    Choose the destination number and staffed hours, then agree a message or callback-request process for when nobody answers.

  • Your designated team

    Handoffs go to the people you name. Any additional staffing needs a separate agreement.

Plan the handoff to your team

Voice agent questions

Will my customers know it’s AI?

We propose an introduction that identifies the AI agent and explains how to request a person. You review the wording before testing.

Do I have to change my number?

We first check your current number, carrier and forwarding options. Whether you can keep it depends on the supported setup.

What languages can I request?

Tell us which languages your customers use. We confirm provider support and test the conversation in each required language; your team’s language coverage is considered separately.

What happens when it doesn’t understand?

We include clarification, message-taking and handoff examples in the tests. You approve the fallback for questions the agent cannot answer, including when your team is unavailable.

How long before it’s answering?

We agree a launch date after reviewing access to your systems, the configuration and the test results.

How will call data be handled?

We agree recording, transcripts, access, exports and retention before the agent handles customer calls. The reporting page shows a sample of the records to discuss.

Tell us who answers your phone today.

Bring your common questions, call volume and the times your team is unavailable. We’ll assess where a voice pilot could help.

Scope a voice plan