Your team sells when it isn’t answering the phone.
Showrooms and B2B sales teams. The agent answers, asks the questions you wrote, and leaves the visit or the meeting in the right rep’s calendar.
Book my callA buyer who calls and finds nobody calls the next name on the list.
It’s rarely slowness. The call lands while the rep is closing someone else, and by the time anyone calls back the buyer has two other quotes.
- SUNDAY · 11:20
He measured the wall and called
He wants to know whether the sofa in the window fits, and whether it comes in grey. The showroom doesn’t open until one and nobody picks up the phone. On Monday he buys somewhere else, with the measurement already in his head.
- TUESDAY · 15:05
The lead lands mid-meeting
A form comes in from a company that actually buys. All three reps are in meetings until five. At five thirty someone dials, and the assistant who picks up has already spoken to two other suppliers.
- SATURDAY · 16:40
The fourth time it rings
Opening hours, parking, whether they have the size, whether the warranty covers that. Each call pulls the salesperson off the sale in front of her, and none of the four needed a person.
What the agent does before a rep picks up the phone.
It answers on your line and in your chat, checks what you gave it, and leaves the visit, the meeting or the ticket written into the system you already run.
Showroom: the Sunday call ends in a visit
It confirms dimensions, finishes and stock against your catalogue, then books the visit with the rep who covers that area. On Monday the rep opens his day with an appointment, not a voicemail.
B2B: qualified in minutes, not at end of day
It asks your questions — budget, timeline, who signs, volume — the moment the lead arrives. Only the meeting that passed the filter reaches a rep’s calendar; the rest is written down to read later.
Shop and orders: the repeats leave the sales floor
Hours, location, stock, warranties and “where is my order?” answer themselves, by phone or by chat. If there’s an exchange, a return or a complaint, it opens the ticket in your helpdesk with everything it already asked.
Four rules the call doesn’t negotiate.
In retail the delicate part isn’t the calendar, it’s the data: the card, the recording, permission to call back, and what the agent doesn’t know. Here’s what we do with each.
Card numbers don’t go through the call
It doesn’t ask for one, doesn’t read one back and doesn’t write one down. If there’s a payment, it sends your payment link or moves the call to a person on your secure channel. A number said out loud stays in the recording forever.
The call says it’s being recorded
It’s said at the start, in whatever language the caller is speaking, before any detail is taken. If you’d rather not record, we switch it off and the written summary of the call stays.
Calling back needs permission
The agent doesn’t dial lists. It calls or writes back only to whoever asked for it; the permission is logged with a date next to the call, and every message carries a way to stop them.
What isn’t in your catalogue doesn’t get invented
Price, stock, lead time, discount: if you didn’t give it, it says it will confirm and passes it to your rep. We’d rather it came up short on the call than came up wrong at delivery.
Common questions
Does it connect to the CRM and the store we already run?
Yes. The lead lands in your CRM with the summary and the qualification, and order status is read from your store. You don’t change systems. On the call we check how far yours lets us in, because that decides how much the agent finishes on its own.
How much can I change the qualifying questions?
You write them. Budget, timeline, who signs, volume, territory — the order and the wording are yours, and you change them whenever you want. If the showroom script and the B2B script have nothing in common, they run as two scripts on the same agent.
When does it hand the call to a person?
When the buyer asks, when the conversation leaves what you defined, or when the sale is warm enough that a rep should have it. If you’ve added human cover, someone on our team takes it with the context loaded; if not, it rings your team with the summary ahead of it.
Is there a limit on calls?
There’s no queue — the agent takes several calls at once, so a payday Saturday answers the same as a dead Tuesday. Volume does go into the quote, and it’s sized off your numbers, not off a tier.
What if the buyer calls in English?
Spanish, English and Portuguese come in the same agent, and within those three it answers in whichever it is spoken to. A language beyond the three is separate work and is quoted on its own. Human cover is agreed with you at setup.
Wouldn’t people rather talk to a salesperson?
Yes, when there’s a rep free. The real comparison isn’t agent versus rep, it’s agent versus voicemail, versus a busy tone, versus Monday at eight. The agent covers that stretch and hands you the conversation once it’s worth having.