Nobody calls just one agency.
Luxury brokerages, developers, relocation. The agent answers on Saturday, qualifies on your criteria and leaves the viewing on your calendar.
Book my callThe phone rings exactly when you can’t answer it.
You’re at a signing, at a viewing, driving between Escazú and Santa Ana. Whoever is calling doesn’t know where you are, and if you don’t pick up they dial the next number on the list.
By the time you call back, that person has seen two more properties with somebody else’s name on the card.
Harvard Business Review documented it without putting a number on it: almost no company answers its enquiries as fast as the person enquiring expects. On a purchase this size, whoever answers first keeps the conversation.
It answers, it qualifies, it books the viewing.
The same for a luxury brokerage, for the agent working alone, for a relocation desk, for whoever runs eight apartments in Jacó. The volume changes, the script doesn’t.
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The Saturday you can’t pick up
A buyer in Toronto calls about a villa on the coast. You’re at a signing. The agent answers in English, asks budget, timing and whether they’re already in the country, and books Monday’s video viewing.
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The launch-day burst
You open pre-sales and forty enquiries land in a day. The agent gives each one a first answer, separates the browser from the one asking for the spec sheet, and splits the show-house viewings across your brokers.
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Fourteen people, one house
The offer window opens in Santa Ana. Within the hour the agent has called all fourteen, confirmed who is still in, and handed out viewing slots that don’t collide. Your afternoon didn’t go to the phone.
What the agent will not do.
You sell trust before you sell houses. These four rules are written before the first call and they don’t bend with the conversation.
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No legal or immigration advice
A buyer who is relocating asks about residency, taxes or the transfer. The answer is always the same: I’ll put you through to the team. Never an interpretation of its own.
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It doesn’t screen anyone for who they are
The script qualifies on budget, zone and timing. Never on nationality, origin, or who is going to live in the house. That isn’t configurable, even if you ask.
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It records the minimum
What a buyer tells you about their financing stays out of the transcript. What is kept is the contact, the budget range and the next step. Nothing else.
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It says it is recording, up front
Before the first question, in the language the call came in. The recording sits in your panel and you export it whenever you want.
What brokers ask.
Does it qualify on my criteria?
Yes. Minimum budget, zone, timing, financing or cash, whether they’re already in the country. You set the order, and what rules an enquiry out.
What about the prices I don’t give over the phone?
You decide what gets said about each property. If a listing is marked «range only at the viewing», the agent holds that line however hard they push, and books the viewing.
Will it talk to the lawyer or the notary at closing?
With any contact you authorise, inside the script we agree. It coordinates dates and documents; the judgement at closing stays yours.
What language does it answer a foreign buyer in?
The agent comes with Spanish, English and Portuguese, and within those three it answers in the language it is spoken to. A language beyond the three is separate work and is quoted on its own.
Is it worth it if I work alone?
That’s where it shows most. An agent on her own misses the call because she’s at a viewing; a big office misses it because every line is busy. It’s the same missed call.
Can I listen to the calls?
Yes. Every conversation sits in your panel, with the recording notice at the start, and you export it whenever you want.
Hear how it would answer one of your buyers.
Twenty minutes on the phone, with your criteria and a real listing on the table.
Book my call