Test drives, workshop visits and detailing appointments.
Explore an AI voice or chat pilot for one type of enquiry: a test drive, workshop visit or detailing appointment. We start with your service information, scheduling rules and the staff contact each request needs.
Discuss your sales and service callsVehicle questions while advisors are busy
A caller may want a test drive, a service appointment or clarification about a listing. Each needs a different response and different information.
Example: a customer calls for an interior detailing appointment while your team is working on a car. The enquiry needs the chosen package, vehicle and preferred time. Your approved service rules determine the price and duration; the calendar must confirm the slot.
Explore the voice pilotTest drives, workshop visits and detailing
Sales and service need separate scripts. The proposed intake gives each team the relevant request; booking or dispatch depends on an agreed, verified connection.
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A test-drive request
The model or listing reference and preferred date prepare the request. A confirmed appointment needs both advisor availability and a vehicle available for the drive.
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A workshop enquiry
The initial record captures the service requested and the customer’s description. Workshop staff decide the next step, diagnosis and any safety or priority assessment.
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Detailing and rental appointments
The chosen service and its duration determine the space needed in the schedule. The calendar must confirm the time and your team confirms any changes or charges. Rentals also need a separate vehicle-availability check.
Prices, technical questions and contact permission
Your approved information sets the scope of the reply. Financing offers, vehicle condition and exceptions belong with the staff qualified to confirm them.
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Financing and trade-in values
Keep loan terms, eligibility and appraisals with authorized staff. Intake can record that the customer wants to discuss them.
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Recording choices
Decide whether recordings are needed and review the opening notice, access and retention. Verify the selected setup before real calls.
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Follow-up permission
Define how a customer agrees to a confirmation or reminder and how that permission is recorded. Treat marketing follow-up as a separate decision.
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Approved vehicle information
Use a current source for listings and service descriptions. Your responsible staff review offers, warranty statements and scripts before customer use.
Dealership and workshop questions
Does this replace our sales contact team?
The proposed pilot covers a defined part of intake. Your business development centre or sales team retains sales decisions, exceptions and personal follow-up.
Can it use our scheduling system?
We need to review your dealership management system or calendar, its permissions and its booking rules. Having an API does not by itself establish a working connection.
What about warranty or technical questions?
The script can use approved general information. Diagnosis, safety questions and decisions about a particular warranty claim go to qualified staff.
Can it collect trade-in details?
That can be an intake task: model, year and mileage as reported by the owner. Your appraiser verifies the vehicle and decides its value.
Which languages can we include?
Choose the languages your buyers and rental customers need. Test vehicle names, dates and service requests in each; agree on human coverage separately.