Nobody leaves a voicemail about the car they want.
They call at nine at night with the model still open on the screen. If voicemail picks up, they’re already dialling the next number.
Book my callOne of these calls is worth a month of the rest.
Nobody calls a dealership to ask what time you close. They call because they have already picked the car and want to know when they can drive it.
That call arrives on a Saturday with three more behind it, or at nine at night with the showroom dark. The advisor who would have closed it is with a customer, or at home. The call doesn’t wait — it goes to whoever picks up.
How the voice agent answersThree calls, answered the way you would answer them.
Sales, service and the calendar. One agent on the number you already publish, booking into the system your advisors already open.
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The test drive booked before they hang up
Nine at night, the listing still open. The agent asks which model, how they plan to pay and when they’re free, offers Saturday at ten, and the appointment is in your calendar before the call ends.
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The morning list, already sorted by urgency
Breakdown calls come in at eleven at night. The agent takes the symptom, the location and photos over message. When the bay opens, the list is sorted by what can’t wait, not by who called first.
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The day-before call nobody has time to make
Detailing runs in half-day blocks and rentals live on availability. The agent confirms the day before, moves what needs moving, and answers the customer whose flight got cancelled at two in the morning.
What the agent will not do.
Selling a car has rules a phone script can break. These are the lines we draw before it goes live, and they are yours to move.
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It doesn’t quote financing
Rates, terms and what a trade-in is worth come from your F&I desk, in writing. The agent takes the interest, books the appointment and says who will answer that.
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It says the call is recorded
If the line is recorded, the caller hears so at the start, in the language they’re speaking. What is kept, and for how long, is your setting.
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It only sends the messages the caller agreed to
The confirmation and the reminder go out because the caller said yes to them on the call. That number never becomes a marketing list.
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And your lawyer has the last word
This is how we configure it; it isn’t legal advice. Consumer rules on written offers and prices differ by country, and someone who can sign for them reviews the script before it answers a real call.
What managers ask first.
Does this replace my BDC?
No. It takes the calls the BDC never reaches — after hours, the fourth one ringing at once, the Sunday ones — and hands them over as appointments, with the model, the budget and the time already on them.
How does it book into my scheduling system?
It writes into the calendar you already run: your DMS, or whichever tool your advisors open every morning. If it can be reached over an API, the agent books there. Nobody learns a new screen.
What about warranty and technical questions?
It answers what is written down: hours, what’s on the floor, what a service includes, what the warranty covers on paper. Anything that ends in a number or a signature goes to your person.
Does it handle trade-ins and delivery?
It takes the year, the mileage and the condition as the owner describes it, and books the appraisal. It never puts a price on the car — your appraiser does that with the car in front of them.
What languages does it answer in?
The agent comes with Spanish, English and Portuguese. A language beyond those three is separate work and is quoted on its own. The tourist calling about a rental is answered in the language they called in, if it is one of the three.