See what happened after each conversation.
This fictional panel helps you choose which outcomes to track: requests, confirmed bookings, failed actions and accepted handoffs. Agree access and exports for your pilot.
Request a callCalls and chats, one conversation per row.
Time, channel, language and outcome help your team find the enquiry they need to follow up. These rows contain fictional data.
| Time | Channel | Language | Outcome |
|---|---|---|---|
| 21:14 | ES | Booking confirmed | |
| 02:36 | Call | EN | Answered by the agent |
| 11:07 | Site chat | PT | Handed to the team |
A record of the outcome
A useful record separates a completed conversation from an incomplete or failed attempt, so your team can see what still needs follow-up.
Enquiries after closing
The time and timezone show which enquiries arrived outside your staffed hours and still need attention.
The language used
Language records can help you plan coverage. The ES, EN and PT rows here are examples; the languages you need are agreed separately.
Booking requests and confirmed appointments.
A request is only a confirmed booking once it is recorded successfully in the booking system. The two outcomes should be easy to tell apart.
The calendar’s confirmation
When booking is included, the calendar supplies the result. A failed connection must not produce a successful-booking record.
Changes and cancellations
When changes and cancellations are included, a link to the original booking helps your team follow the history.
Enquiries without a booking
A price question, an unavailable date or a callback request may still need follow-up. Separate outcomes keep them from inflating the booking count.
The reason and result of each handoff.
Your team needs to know why a conversation was passed over and whether someone received it.
The reason for the request
A customer asking for a person, a complaint and a question outside the agent’s scope need different responses from your team.
The receiving person or team
The destination and answer status show who received the request, where the connection supports those records. An attempted transfer alone does not show that a person received the context.
Gaps that need attention
Completed and unanswered transfers help you review coverage. A high handoff count can also reflect the limits you deliberately set for the agent.
Data access and export
We agree which records your team needs, who can see them and how long they are kept. CSV or API access, export frequency and the exit process belong in the written scope. This preview does not provide a live export.
Questions about the panel
Are these customer results?
No. The records and numbers are fictional examples. They do not show an active customer account or measured TalkLogic performance.
Do I need to use this panel?
We first agree where you need to review the service. That may depend on your existing systems and the records the selected connection can provide.
How quickly will a record appear?
The timing depends on the connected setup and needs to be measured there. This preview does not demonstrate live logging.
Can the records go into my existing system?
We check the supported export or integration route and include it in the scope if it fits your system.
What happens to the data when the service ends?
Access, export, retention and deletion terms are agreed in writing before the service starts. The sample page does not establish those terms.
Tell us which records your team needs.
Bring the call, chat and booking information you review today. We’ll use it to define the reporting requirements.
Define your reporting