Reservation enquiries for hotels, villas and tours.
Plan an AI voice or chat pilot for your hotel, villa or tour operation. Start with the questions guests ask before booking, then define which reservation tasks need a connection to your system.
Discuss your guest enquiriesEnquiries across time zones
A guest planning a trip may contact you while your reception is closed. A useful reply needs your current policies and an honest distinction between a request and a confirmed reservation.
Example: a couple planning a honeymoon asks about dates, room type and arrival time. Those details can prepare a reservation request; availability still needs confirmation from the booking system or your team.
A private event, an airport pickup and a question about road access follow different rules. Identify what reception can answer from approved information and what needs the operator or host.
A direct enquiry may pass through several people before a reservation is confirmed. Guests need to know whether dates are available, payment is pending or the team still needs to reply.
Guest questions and reservation requests
The proposed scope starts with your guest information and booking rules. When availability cannot be checked, the request remains pending for your team.
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Dates and room requests
Arrival and departure dates, party size and room preference prepare a reservation request. Confirming availability, taking a deposit and reserving inventory each require a verified connection.
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Arrival information
Your approved guest guide provides answers about check-in, parking, access and amenities. Requests for a chef, transport or another service need the relevant provider’s confirmation.
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Tour changes
Your operator decides whether to cancel a departure. The guest receives the options your policy allows, while the team confirms any new booking or refund.
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Guest languages
Choose the languages your guests need. Each is checked against your reservation scenarios; human assistance needs its own agreed languages and hours.
Payment, identity and recording choices
A reservation enquiry does not need every detail used at check-in. Decide what belongs in the conversation and what belongs in your existing guest systems.
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Payment channel
Keep card numbers out of the script. If payments enter the pilot, review your processor's connection and the evidence needed before reporting a payment as received.
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Identity documents
Leave passport and identity-document collection in your approved check-in process. Do not assume an agent automatically removes sensitive details a guest volunteers.
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Recording and consent
Review recording notices, follow-up permissions and retention with the people responsible for your operation. Test the agreed settings before real guest conversations.
Guest service questions
Will guests know they are speaking to AI?
The proposed greeting identifies the assistant as AI. Include a clear way to ask for a person, with availability and the fallback agreed before launch.
What about weddings and corporate events?
Use a separate enquiry script for dates, attendance and the type of event. Your team prepares the proposal and confirms what the property can offer.
Can it connect to our booking system?
That needs a review of your system and permissions. A connection must pass tests for availability, changes and duplicate bookings before confirmations are included.
Is this useful in low season?
Compare the enquiries you receive, the time spent answering them and the proposed cost. Seasonal peaks and quiet periods both belong in that discussion.
Can it help with tour no-shows?
Reminders and cancellation requests are possible pilot tasks to assess. The workflow needs contact permission, current policy and staff confirmation of any changes; attendance cannot be guaranteed.
Can it take a deposit?
Payment collection and verification need a separate integration review. Until then, your team uses its current payment process and confirms the reservation.
Discuss the questions guests ask before booking.
Bring a typical guest question, your booking rules and the name of your reservation system.
Discuss your guest enquiries